{
  "locale": "en",
  "access": {
    "cost": "free",
    "signupRequired": false,
    "loginRequired": false,
    "readCountsAreAnonymous": true,
    "readingHistoryAssociatedWithReader": false,
    "note": "Everything here is free to read. There is no account, no signup, and no login. Verifiant counts anonymous reads of each lesson; no reading history is associated with you."
  },
  "notice": "Verifiant is not the State of Arizona, the Arizona Registrar of Contractors, or a law firm, and nothing here is legal advice. It describes public process and public record, and links to the official sources so you can read them yourself.",
  "factsLede": "Every fact on this page names its official source, the date a person read that source, and the date it is due to be read again. Where a page here and the source disagree, the source is right.",
  "fact": {
    "slug": "roc-discipline-not-money",
    "locale": "en",
    "title": "What a Registrar Complaint Can and Cannot Order",
    "statement": "The Registrar investigates and disciplines; it does not write checks. A complaint can end in a corrective work order and a license suspended or revoked, and the money, when any comes back, travels a different road entirely: the Recovery Fund, the surety behind the license, or a court.",
    "factType": "official_process",
    "source": {
      "label": "Arizona ROC, the complaint process",
      "url": "https://roc.az.gov/complaint-process-investigation"
    },
    "authority": 2,
    "authorityName": "official interpretation",
    "topic": "The Registrar's process",
    "observedOn": "2026-08-11",
    "recheckBy": "2026-11-11",
    "plain": "A complaint to the Registrar asks the licensing agency to examine licensed work against the State's standards. What the agency can reach is the license: it can order corrective work, and it can suspend or revoke. What it cannot do is write you a check - it is not a court, and it does not award money.\n\nThat is not a dead end. The roads to money run beside the complaint, not through it: the Recovery Fund for qualifying owner-occupants, the surety bond behind every license, and the courts.",
    "limits": "This describes the Registrar's own pages about its process. It does not say what will happen with any particular complaint, and it is not advice about whether to file one.",
    "faq": [
      {
        "question": "Can the Registrar make the contractor fix the work?",
        "answer": "Its own pages describe a corrective work order as one outcome an investigation can reach, and discipline on the license where the standards were not met."
      },
      {
        "question": "Should I skip the complaint and go straight to court?",
        "answer": "They are different tools: the complaint asks the licensing agency to act on the license, and a court can award money. Many owners use more than one road. Which fits your situation is a question for a licensed Arizona attorney."
      }
    ],
    "publicationStatus": "published",
    "updatedOn": "2026-08-11",
    "path": "/learn/facts/roc-discipline-not-money"
  }
}